Website Troubleshooting

MapQuest.com System Requirements

Are you having trouble loading MapQuest.com? Whether you're seeing a blank map, a website feature that isn't working as expected, or a slow-loading or incomplete page, we're here to help!

A good place to start in a situation like this is to make sure the browser you're using is fully supported. 

MapQuest is designed to take advantage of the latest and greatest features in the most popular modern web browsers. Keeping your browser updated to the newest available version will not only help to facilitate a great MapQuest experience, but it can also help to keep you protected on the web, provide a faster browsing experience, and reduce the likelihood of websites crashing or freezing.

In order to unleash the full potential of MapQuest, please use one of the following supported browsers (click the links below for help updating your browser):

Browsers we fully support: 

If you are using one of our fully supported browsers listed above and are still experiencing page loading issues, please click here to learn more about troubleshooting issues by clearing your browser's temporary files and saved data.

Browsers we don't fully support:

  • Outdated versions of Safari (versions 5.x and 6.x)
  • Internet Explorer versions 9 and earlier
  • Aol Desktop browser
  • MSN Desktop browser
  • iPhones and iPads using iOS 6 and earlier
  • Blackberry devices pre-BB10

If you're using an unsupported browsers and run into issues on MapQuest.com, we suggest trying a different, supported browser for a better experience.

What does "fully support" really mean?

In cases where a website problem occurs exclusively in an "unsupported" browser such as IE 8, MSN Desktop browser, etc., the problem may not be resolved.

Please note: MapQuest's end of support for non-current versions of Internet Explorer coincides with Microsoft's own policy as described on their Internet Explorer Support Lifecycle FAQs.
Using a supported browser but still having website trouble?

Expired or corrupted cookies or cached files in your browser or device can sometimes prevent you from accessing or properly loading a website, especially if you have recently updated your browser or if updates have recently been made to the website.

Please note: Removing cookies and clearing your cache may delete any searches, locations, and routes from your recent history on MapQuest.com.

Please continue reading for help clearing your cookies and cache in our fully supported web browsers...

Internet Explorer (versions 10 and 11):

  1. In the upper right corner of your Internet Explorer browser, click “Tools” (Cog-Wheel icon).
  2. Select “Internet Options” from the drop down menu.
  3. Click the Delete button under the Browsing History section.
  4. In the Delete Browsing History window, select “Cookies and website data.”
  5. Make sure no other categories are selected, unless you would like to delete information from these categories as well.
  6. Click “Delete.”
  7. Click “OK” to close the Internet Options window.
  8. Close and re-open Internet Explorer.

Chrome:

  1. Click the Chrome menu on the browser toolbar
  2. Select “History”
  3. Click “Clear browsing data..”
  4. Select to obliterate items from "the beginning of time"
  5. Select to clear "Cookies.." and "Cached images and files.." (only these options are recommended - clearing other items should not affect the way MapQuest.com loads)
  6. Click the "Clear browsing data" button to finish

Firefox:

  1. In the Tools drop-down menu, select “History”
  2. Click “Clear Recent History”
  3. Select "everything" from the "Time range to clear:" drop-down list
  4. Ensure the box next to Cookies is checked
  5. Un-check the boxes next to any other History/Saved Data options that you do not wish to clear
  6. Click the Clear Now button
  7. Refresh your page for the changes to take effect

Safari:

  1. Click the Safari menu.
  2. Click “Preferences”
  3. Click “Privacy”
  4. Click “Remove All Website Data”
  5. Click “Remove Now”
  6. Close the Safari menu
  7. Close and re-open the Safari browser

If, after updating your browser and clearing your cookies and cache, you are still experiencing any problems loading MapQuest or any unwanted advertisements are interfering with MapQuest features, please click here or continue reading through this section...

You can also click here to get more familiar with the features on MapQuest.com by checking out our updated FAQs.

Remove unwanted ads or add-ons, try private browsing

If you ever see an advertisement on MapQuest that is overlapping or interfering with the features of our site and you don't see a way to close it, chances are it's actually coming from a third-party and not MapQuest.

Add-ons are small pieces of software that add new features or functionality to your web browser. Sometimes add-ons can cause problems that prevent web pages from displaying properly, cause intrusive advertisements to appear, or prevent you from using certain MapQuest features.

One easy action you can take to rule out add-on interference is to use a "private browsing" session to test MapQuest.com. Most modern browsers offer some form of private browsing, which loads webpages without loading any extensions or add-ons, cookies, or cached images or files so that everything will load fresh without interference from third-party sources.

If you think add-ons may be interfering with your browsing experience, please see the section for your specific, fully supported browser below for help disabling them...

To run Internet Explorer (versions 10 and 11) with no add-ons:

  1. Access the Charm Bar either by moving your mouse all the way to the right side of your screen, or by pressing the Windows Key and letter "C" simultaneously
  2. Select “Search”
  3. Type (or copy and paste) “C:\Program Files\Internet Explorer\iexplore.exe –extoff”
  4. Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

If running this "extensions off" version of Internet Explorer eliminates the problem you saw, click here to get specific instructions to fully disable add-ons in IE.

Chrome:

  1. Click the Chrome menu, which looks like three lines and is located on the browser toolbar
  2. Select “Tools”
  3. Select “Extensions”
  4. On the Extensions page, click “Disable” next to each extension
  5. Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist 

Firefox:

  1. Open Firefox
  2. Click the Firefox menu button in the upper right-hand corner
  3. Click the Question Mark icon at the bottom of the Tools drop-down to Open the Help Menu
  4. Click “Restart with Add-ons Disabled” from the Help drop-down list
  5. Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

Safari:

  1. Click on Safari, located on the left of the menu bar
  2. Select “Preferences” from the drop down menu
  3. Select the Extensions icon
  4. Toggle the switch to the OFF position
  5. Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

If you've already tried disabling all of the add-ons in your browser, cleared all of your cookies and cache, and ensured that you're using one of our fully supported browsers, please click here to send a message to our support team so we can learn more about any issues you're seeing and help to get you back on track to a great MapQuest experience.

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