Troubleshooting Voice Navigation on the MapQuest App (Android)

If you are not hearing turn-by-turn spoken directions during navigation, try these step-by-step troubleshooting tips to resolve the issue.

1: Check In-App Audio Settings

Make sure audio is properly enabled within the MapQuest app:

1. Verify the Mute Toggle on the Map

   During active navigation, tap the speaker icon in the top-right corner of the map screen to easily toggle voice navigation on or off. Ensure it is not muted.

    

2. Enable Navigation Audio in Settings

   • Swipe up or tap the bottom drawer during active navigation and select Audio settings.

   • Ensure the Play navigation audio toggle switch is turned ON (green).

      

3. Select Recommended Voice Package

   Under Navigation voice, select MapQuest Voice for the optimal audio experience. You can also tap the green speaker icon next to any voice selection to test the sample audio output.

2: Check Your Android Device Settings

If in-app settings are correct but you still don't hear voice guidance, check your Android system settings:

1. Increase Media Volume

   Press your phone's physical Volume Up button while connected or active in navigation. Make sure your Media Volume slider is turned up (navigation audio is controlled by Media volume, not Ring/Notification volume).

    

2. Check Bluetooth Connections

   • If your phone is connected to your vehicle via Bluetooth or a headset, audio may be playing through the car speakers instead of your phone.

   • If your car stereo is set to AM/FM radio or another source while Bluetooth is connected, you won't hear the voice prompts. Try switching your car source to Bluetooth Audio, or temporarily turn off Bluetooth on your phone to test if sound plays through the phone's speaker.

      

3. Disable Do Not Disturb Mode

   Swipe down from the top of your screen to open the Quick Settings panel and ensure Do Not Disturb mode is turned off, as it can suppress app media audio.

3: Force Stop & Restart the App

If voice navigation remains silent, force closing and reopening the app can clear temporary audio glitches:

1. Swipe up from the bottom of your screen and hold briefly (or tap the Square / Recent Apps icon).

2. Swipe the MapQuest app card up or away to close it completely.

3. Reopen MapQuest, start your route, and check if voice navigation has resumed.