Voice navigation isn't working (iOS)

We want to get you where you need to go safely, and if you're not hearing your voice navigation we can help with that!

The first things to check are your volume settings. Please double check that the app's volume settings are set to loud (settings located in the bottom right-hand corner of the navigation screen), and that your phone's general volume settings are not muted and are on high.

If your volume settings look correct, you may need to force shut down your MapQuest app and reload it. To do that:

  1. Double-tap the home button on your iPhone or iPad
  2. Swipe up to close MapQuest
  3. Re-open the app

That should do the trick! If you're still having trouble please feel free to reach out to us and we'll see what else we can do. Fingers crossed though!

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