If you see a competitor’s review or unrelated text appear under your MapQuest listing in Google or Bing search results, it can understandably be confusing. This issue does not mean the review is connected to your business or that MapQuest is displaying incorrect information.
This occurs because of how search engines generate their own preview text.
Why This Happens
Search engines choose snippets automatically
Google and Bing create their own text snippets for search results by pulling content from the page they think best matches the query. This process is automatic and not controlled by MapQuest.
Sometimes the wrong text is selected
If a competitor’s review or unrelated content appears somewhere on the same page, the search engine may incorrectly display it as the preview text under your MapQuest listing.
MapQuest cannot modify search engine snippets
The snippet shown in Google or Bing results is determined solely by those platforms.
What You Can Do
If the snippet is misleading or misattributed, both search engines offer reporting tools:
Removal / Incorrect Info Form:
https://reportcontent.google.com/forms/rtbfGeneral Removal Resources:
https://support.google.com/legal/answer/3110420
Bing (Microsoft)
Report a Bing Search Result Issue:
https://www.microsoft.com/en-us/concern/bing
These forms allow you to request a review of the snippet.
Key Takeaways
The review shown is not associated with your business.
Snippet selection is controlled by Google or Bing, not MapQuest.
You may report the snippet to the search engine if it appears incorrect.
MapQuest continues to refine page structure to help reduce future occurrences.