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Configuring Your Browser for Use with MapQuest

MapQuest’s advanced features were designed to take advantage of functionality built into current versions of the most popular web browsers.

Note: If you are getting any kind of JavaScript errors while trying to access the MapQuest Web site, refer to the Configuration Info links below to get the specific browser-specific steps that should fix these errors.

For best results, use one of the following fully-supported browsers.


Internet Explorer 7.0 & 8.0

Configuring Internet Explorer 7 and 8 for Use with MapQuest

Note: If you have Internet Explorer 6, you may want to consider upgrading to the latest version of Internet Explorer or using Classic MapQuest. New MapQuest does not support Internet Explorer 6. Refer to … for instructions on how to upgrade your browser.

Current MapQuest features require browsers to have JavaScript enabled and to accept cookies.

This help topic describes how to enable JavaScript by resetting browser security to a predefined level. Once JavaScript is enabled, the browser must be configured to accept cookies.
Enable JavaScript

Use the following instructions to enable JavaScript in your Internet Explorer browser:

  1. In the upper right corner of your Internet Explorer browser, click Tools.
  2. Select Internet Options.Click the Security tab.
  3. In the Security level for this zone area, click the Custom Level button.
  4. In the Reset Custom Settings area, select Medium-high from the Reset to menu.
  5. Click Reset.
  6. Click Yes when asked Are you sure you want to change the settings for this zone?
  7. Click OK to close the Security Settings – Internet Zone window.
  8. Click OK to close the Internet Options window.

Enable Cookies

Use the following instructions to configure Internet Explorer to accept cookies:

  1. In the upper right corner of your Internet Explorer browser, click Tools.
  2. Select Internet Options.
  3. Click the Privacy tab.
  4. In the Settings area, click the Advanced button.
  5. In the Cookies area, clear the Override automatic cookie handling check box.
  6. Click OK to close the Advanced Privacy Settings window.
  7. Click OK to close the Internet Options window.

Disable Autofill

If your browser has autofill enabled, the directions form will automatically be populated with your previous search when you hit the Back button. Use the following steps to disable autofill:

  1. In the upper right corner of your Internet Explorer browser, click Tools.
  2. Select Internet Options.
  3. Click the Content tab.
  4. In the AutoComplete section, click Settings.
  5. Deselect the checkbox next to Forms.
  6. Click OK to close the AutoComplete Settings window.
  7. Click OK to close the Internet Options window.

Troubleshooting

If you have double-checked that all of the above settings in your browser are correct, and you are still experiencing problems, please try deleting all of your MapQuest cookies. Expired or corrupted cookies can sometimes prevent you from accessing a Web site, especially if you have recently updated your browser or if updates have recently been made to the Web site. To delete cookies in Internet Explorer, follow these steps:

Note: Removing cookies will delete any recent searches and lists, locations, and routes that you have saved on MapQuest.com (without a My Maps account). Maps and lists saved with a My Maps account will not be removed.

  1. In the top menu of your Internet Explorer browser, click Tools.
  2. Select Delete Browsing History…
  3. In the Delete Browsing History window, select Cookies.
  4. Make sure no other categories are selected, unless you would like to delete information from these categories as well.
  5. Click Delete.

If you are still experiencing problems with MapQuest.com after you have checked your browser settings and deleted cookies, please e-mail us to give in order to provide more information about the issue you are experiencing. Please include as much specific information as possible, including your browser and operating system, as well as the specific steps you used when you experienced the problem.

Firefox 3.6+

Current MapQuest features require browsers to have JavaScript enabled and to accept cookies. In Firefox 3.6, Load Image Automatically must also be enabled.  This help topic describes how to enable image loading and JavaScript. Once image loading and JavaScript are enabled, the browser must be configured to accept cookies.

Image Loading and JavaScript

Use the following instructions to ensure proper image handling and enable to JavaScript in your Firefox 3.6.x browser:

  1. In the top menu bar of your Firefox 3.5 browser, click Tools.
  2. Select Options.
  3. Click Content.
  4. Select the Load Images Automatically check box.
  5. Select the Enable JavaScript check box.
  6. Click OK.

Enable Cookies

Use the following instructions to set up your Firefox 3.6.x browser to accept cookies:

  1. In the top menu bar of your Firefox 3.6.x browser, click Tools.
  2. Select Options.
  3. Click Privacy.
  4. Select the Accept Cookies from sites check box.
  5. In the Keep until drop-down menu select they expire.
  6. Click OK

Disable Autofill

If your browser has autofill enabled, the search box may be automatically populated with your previous search when you hit the Back button.  Use the following steps to disable autofill:

  1. In the top menu of your Firefox 3.6.x browser, click Tools.
  2. Select Options.
  3. Click Privacy.
  4. Deselect the checkbox next to Remember search and form history.
  5. Click OK.

Troubleshooting

If you have double-checked that all of the above settings in your browser are correct, and you are still experiencing problems, please try deleting all of your MapQuest cookies.  Expired or corrupted cookies can sometimes prevent you from accessing a Web site, especially if you have recently updated your browser or if updates have recently been made to the Web site. To delete your MapQuest cookies, follow these steps:

Note: Removing cookies will delete any recent searches and lists, locations, and routes that you have saved on MapQuest.com (without a My Maps account).  Maps and lists saved with a My Maps account will not be removed.

  1. In the top menu of your Firefox 3.6.x browser, click Tools.
  2. Select Options.
  3. Click Privacy.
  4. Click Show Cookies (the cookies will be listed in folders, alphabetically by Web site).
  5. Scroll down and select the mapquest.com folder.
  6. Click Remove Cookies (the mapquest.com folder and all of its cookies are removed).

If you are still experiencing problems with MapQuest.com after you have checked your browser settings and deleted cookies, please e-mail us to give in order to provide more information about the issue you are experiencing. Please include as much specific information as possible, including your browser and operating system, as well as the specific steps you used when you experienced the problem.

Safari 3.0, 4.0, & 5.0 (Mac)

Configuring Safari 3, 4, and 5.0 (Mac) for Use with MapQuest

Current MapQuest features require browsers to have JavaScript enabled and to accept cookies.

The following instructions describe how to enable JavaScript and Cookies in Safari on a Mac:

  1. In the top menu bar of your Safari browser, click Safari.
  2. Select Preferences.
  3. Click the Security icon.
  4. In the Web Content section, ensure the check box labeled Enable JavaScript is checked.
  5. In the Accept Cookies section, ensure the radio button labeled Always is selected.
  6. Close the Security window.

Disabling Autofill

If your browser has autofill enabled, the search box may automatically be populated with your previous search when you hit the Back button.  Use the following steps to disable autofill:

  1. In the top menu of your Safari bar, click Safari.
  2. Select Preferences.
  3. Click the Autofill icon.
  4. Deselect the checkbox next to Other Forms.
    (If you wish to disable autofill for MapQuest only, click Edit, select .mapquest.com, and click Remove.)

Troubleshooting

If you have double-checked that all of the above settings in your browser are correct, and you are still experiencing problems, please try deleting all of your MapQuest cookies. Expired or corrupted cookies can sometimes prevent you from accessing a Web site, especially if you have recently updated your browser or if updates have recently been made to the Web site. To delete your MapQuest cookies, follow these steps:

Note: Removing cookies will delete any recent searches and lists, locations, and routes that you have saved on MapQuest.com (without a My Maps account). Maps and lists saved with a My Maps account will not be removed.

  1. In the top menu bar of your Safari browser, click Safari.
  2. Select Preferences.
  3. Click the Security icon.
  4. Click Show Cookies.
  5. In the top search bar, type “mapquest” and press return.
    A list of cookies from MapQuest.com and other associated sites is displayed.
  6. Highlight the cookie or cookies that you would like to remove and click Remove.
  7. Click Done.

If you are still experiencing problems with MapQuest.com after you have checked your browser settings and deleted cookies, please e-mail us to give in order to provide more information about the issue you are experiencing. Please include as much specific information as possible, including your browser and operating system, as well as the specific steps you used when you experienced the problem.

Safari 4.0 & 5.0 (PC)

Configuring Safari 4 and 5 (PC) for Use with MapQuest

Current MapQuest features require browsers to have JavaScript enabled and to accept cookies.

The following instructions describe how to enable JavaScript and Cookies using Safari 4 or 5 on your PC:

  1. In the top menu bar of your Safari browser, click the gear icon.
  2. Select Preferences.
  3. Click Security.
  4. In the Web Content section, ensure the check box labeled Enable JavaScript is checked.
  5. In the Accept Cookies section, ensure the Always radio button is selected.
  6. Close the Security window.

Disabling Autofill

If your browser has autofill enabled, the search box may automatically be populated with your previous search when you hit the Back button.  Use the following steps to disable autofill:

  1. In the top menu bar of your Safari browser, click the gear icon.
  2. Select Preferences.
  3. Click the Autofill icon.
  4. Deselect the checkbox next to Other Forms.
    (If you wish to disable autofill for MapQuest only, click Edit, select .mapquest.com, and click Remove.)

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