When signing up for a new MapQuest account, or going through the password reset steps, you will receive a verification code via email that will need to be entered before you can access your account.
Once you arrive on the screen where the code is to be entered, it is very important that you do not leave this page. We will then ask you to check your email which will need to be done in a separate tab within your browser, in a separate browser instance, or via your mobile phone or tablet so you can retrieve the code while ensuring you have not left the verification code screen.
Every time you leave the verification code screen to check your email, then return to it - it will create a new session, therefore a new code, and will deem your previous code invalid.
Once you access the code in a separate tab, browser, or mobile device, all you'll have to do is go back to the open MapQuest tab to enter it.
Opening Multiple Tabs Within Your Browser:
To open a new tab within your browser, simply click on the + sign, or box to the right of the tab you are currently on.
On a Mac, you can use a keyboard shortcut by pressing Command + T.
On a PC, you can use a keyboard shortcut by pressing Control (ctrl) + T.
Opening New Browser Windows:
To open a new browser window, click on "file" from the top of your browser, then select "new window".
On a Mac, you can use a keyboard shortcut by pressing Command + N.
On a PC, you can use a keyboard shortcut by pressing Control + N.